Client dependencies
The client must supply required content, access, consolidated feedback, approvals and payments on time. Delivery dates move when a dependency is late, scope changes or a third party delays the work.
Reviews and acceptance
Milestones must be reviewed within the agreed period. Feedback must relate to scope and come through the authorised contact. A milestone may be treated as accepted after written approval, production use or an agreed review period without a specific defect report.
Thirty-day inactivity
If required input is missing, SoftNSM may place the project on hold and release its production slot. After 30 consecutive days of client inactivity and reasonable written reminders, SoftNSM may close or terminate the engagement. Restarting is subject to availability, a revised timeline and any agreed reactivation charge.
Effect of closure
Closure for client inactivity does not create a refund for completed work, time spent, reserved capacity or committed provider costs. Project materials are retained for a reasonable operational period, not indefinitely. Mandatory refund rights remain unaffected.
Handover
Handover includes only files, credentials, documentation and assistance in scope, after all due invoices are paid. Third-party accounts and assets remain subject to provider terms.