Information we collect
SoftNSM may collect account and contact details, service requirements, correspondence, billing records, technical logs, device information and uploaded materials needed to provide services.
Use of information
Information is used to answer enquiries, authenticate users, prepare quotations, deliver support, process payments, protect systems, keep business records and meet legal obligations.
Providers and disclosure
We may use vetted infrastructure, communications, analytics, payment and professional providers where reasonably necessary. Information may be disclosed when required by law or to protect people, rights and systems. We do not sell personal information.
Retention and security
Information is retained for its purpose, contractual records, security, disputes and legal requirements. We use reasonable safeguards, but no internet service can promise absolute security. Clients must protect credentials and report suspected compromise.
Your requests
You may contact SoftNSM to request access, correction, deletion or another available right. A request may be limited where retention is required for security, a contract, legal claims or law.